Refund & Return Policy
Last updated: July 2026. This policy explains when an order can be returned, when a refund is issued, and how to request one.
Returns
Unopened products in their original sealed packaging may be returned within 30 days of delivery for a full refund, minus shipping costs.
Return shipping is arranged after your request is approved. Please do not ship anything back before contacting us — unannounced returns cannot be matched to an order and cannot be refunded.
Non-Returnable Items
Due to the nature of our products, we cannot accept returns on opened items. Once a vial's seal is broken, its contents can no longer be verified as unaltered, and it cannot be resold or restocked.
This applies regardless of how much of the product remains, and is not a comment on product quality — it is a condition of selling research materials whose integrity depends on an intact seal.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, contact us within 48 hours of delivery. We will arrange a replacement or a full refund at no additional cost to you, including shipping.
Photographs of the packaging and the affected vials help us resolve these quickly, and let us raise the issue with the carrier where transit damage is involved.
Cancelled Orders
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or product availability issues. If we cancel your order, you will receive a full refund.
If you need to cancel an order yourself, contact us as soon as possible. Orders are typically processed within 1-2 business days, and once an order has shipped it falls under the returns section above rather than cancellation.
How to Request a Refund
Email support@thrivebiogenix.com with your order number and a short description of the issue. Your order number is in your confirmation email and on your account's order history page.
Once approved, refunds are issued to the original payment method. How quickly the funds appear depends on that payment provider.
Refund Questions?
If anything here is unclear, or you are unsure whether your situation qualifies, contact us at support@thrivebiogenix.com. We would rather answer a question than have you guess.